Delivery
How long does delivery take?
Delivery usually takes 3–7 business days depending on your location. Remote areas may take slightly longer. You will receive tracking details once your order is shipped.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use it to monitor your order in real-time.
What if my delivery is delayed?
Delays can happen due to unforeseen circumstances like weather or logistics issues. If your order is delayed, please contact our support team, and we’ll assist you promptly.
Minimum Orders
Is there a minimum order quantity?
Yes, some products may have a minimum order quantity. This will be clearly mentioned on the product page before adding to cart.
Why is there a minimum order requirement?
Minimum order quantities help us offer better pricing, bulk discounts, and efficient shipping. It ensures you get the best value for your purchase.
Can I mix different products to meet the minimum order?
Yes, in most cases you can combine different products or variants to meet the minimum order requirement. Please check product details for specific conditions.
Returns
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.
How do I initiate a return?
Initiating a return is simple. Log in to your account on our website, go to the order history section, and select the item you wish to return. Follow the provided instructions to generate a return authorization, and then ship the item back to us using the prepaid shipping label provided.
Are there return shipping fees?
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs. We recommend using our provided prepaid shipping label for hassle-free returns.
Customization
Can I customize the product before ordering?
Yes, many of our products offer customization options such as size, color, text, or design. You can select these options directly on the product page before adding to cart.
How do I provide customization details?
You can enter your customization requirements in the input fields or notes section available on the product page. Please double-check all details before placing your order.
Does customization affect delivery time?
Yes, customized products may require additional processing time. This will be mentioned on the product page, and delivery timelines may be slightly longer than standard orders.